FAQ

SALON

We are located in Blackden Sidcup - 312 Westwood Lane, DA15 9PT

We strongly recommend booking in advance via our website or Instagram, but we do accept walk-ins when available.

Yes, a 15% non-refundable deposit is required to secure all appointments. This amount will be deducted from your final balance on the day of your service.

Definitely! We offer free in-person and virtual consultations before your appointment to assess your hair needs and recommend the best extensions and method for you..

We kindly ask that you let us know as soon as possible if you need to cancel or reschedule. We offer a 15-minute grace period for late arrivals. Please note that cancellations made less than 24 hours before your appointment will result in your deposit being non-refundable.

Yes — we understand that life happens. We ask for at least 24 hours’ notice to reschedule without losing your deposit.

Yes, limited mobile bookings are available depending on location and schedule. A travel fee and deposit will apply.

You’re welcome to bring your own bundles, but we always recommend using Beyond Beauty Hair for the best results and longevity. Bundle deals are available when booking an install with our hair.

Yes! We work with all textures and hair types. Our goal is to enhance your natural beauty with care and skill.

We accept bank transfers, cash, and card payments. Full payment is due on the day of your appointment, unless stated otherwise.

Due to the nature of our services and hygiene standards, we do not offer refunds on hair or services. If you have a concern, please contact us within 24 hours so we can resolve it.

At Beyond Beauty Salon we offer a range of techniques including sew in, tape ins, la weave, ponytails and custom wig installs

Yes! We stock top quality HD lace to match our bundles

Please arrive with your hair clean, detangled, and free from any products unless your service includes a wash or you have booked a wash. This helps us stay on schedule and gives you the best results!

To maintain a calm and focused space, we kindly ask that you come alone unless otherwise agreed. Exceptions may be made for mothers or clients with special needs — just let us know in advance.

Yes! Repeat clients get exclusive perks, and when you refer a friend, you both receive a discount. Make sure your friend mentions your name when booking!

Yes! You can select salon pickup at checkout or let us know when booking — we’ll have your order ready and waiting.

Of course. If you’d prefer minimal conversation or a quieter experience, just let us know. Your peace is our priority. If you value privacy, we offer exclusive private appointments where the salon is closed to the public, ensuring a completely discreet and comfortable experience.

ONLINE ORDERS

Orders are dispatched within 1–3 working days, and delivery takes 1–2 days via Royal Mail.

Yes — if you’re a stylist or business owner interested in stocking Beyond Beauty hair, please contact us for wholesale bundles.

HAIR CARE

We provide an aftercare guide with every install, but in general:
– Use sulfate-free products
– Wrap your hair at night
– Avoid excessive heat
– Use heat protection

Beyond Beauty Hair extensions are double drawn raw Cambodian hair & our tape ins are virgin Cambodian hair

Beyond Beauty Hair is crafted to last from 12 to 24 months with good maintenance. We recommend using sulphate free products and deep conditioning once every 2 weeks.

Absolutely our bundles are designed for multiple installs. Many clients reuse their bundles with the same flawless finish.

For a full sew-in or wig install, we typically recommend:
– 2 bundles for lengths up to 16”
– 3 bundles for 18”–22”
– 4 bundles or more for 24” and above
This may vary depending on head size, style, and desired fullness.

Yes! We offer both ready-to-wear and custom-made wigs using Beyond Beauty hair. Turnaround time varies — contact us for a consultation or current availability.

Our virgin hair and our 613 hair can be coloured or bleached by a professional. If you’d like us to colour it for you, we offer custom colouring services with advance notice.

Yes, we provide safe removal for all install methods. Please don’t attempt to remove your extensions at home — we’re here to protect your natural hair and prevent breakage.

Yes! We offer styling services whether you’re wearing your natural hair, a wig, or extensions. Just select “Styling Only” when booking.

Absolutely. Whether it’s a wig from us or one you already own, we offer wash, restyle, and glue-down services to bring it back to life.

Yes — we do accept external hair for installs or custom wig work, but we can’t guarantee quality or longevity unless you’re using Beyond Beauty Hair.

Yes! We love being part of your big moments. For weddings, birthdays, or photoshoots, message us for custom packages and availability.

NEW CLIENTS & FIRST TIMERS

Start with a consultation! We’ll discuss your hair goals, lifestyle, and budget, then recommend the best method and hair for you. Whether you want volume, length, or a protective style, we’ll guide you every step of your hair journey.

Not when installed and removed properly! At Beyond Beauty, we prioritise your natural hair health. We use gentle, professional techniques and always give you aftercare advice to keep your real hair thriving under your install.

Depending on the method, we recommend maintenance every 4–6 weeks to keep your style fresh and prevent tension or matting. First install is usually most costly then after maintenance appointments are cheaper, the perfect beauty investment.

SOCIAL MEDIA & CONTENT

We love showing off our work, but your comfort comes first. If you’d rather not be filmed or posted, please let us know before your appointment — we fully respect your privacy.

Please do! We love seeing your looks. Tag us @beyondbeautyhq and use the hashtag #BeyondBeautyHQ so we can repost and show you love.